Afterpay FAQ

What is Afterpay? Afterpay is a payment service that allows you to enjoy what you want now, and pay for it in four equal payments later. The best part is, the payments are interest free.

How do I use Afterpay? Shop online as normal. At checkout, choose Afterpay as your payment method.

You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.

If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.

When purchasing for your order with Afterpay the value of your bag must be between $100 and $1,000.

How does the payment schedule work?

If you’re a new Afterpay customer, you’ll be required to make your first payment at the time of purchase. The remaining three payments will be deducted automatically each fortnight from your nominated card, unless you make voluntary payments.

If you’ve used Afterpay before, your first payment will be deducted two weeks after your purchase for orders under $500 (or at the time of purchase if your order’s over $500).

You can view your payment schedule by logging into your Afterpay account. Once logged in, you can also make voluntary payments to pay off your order before the due date.

What if I can’t pay an instalment? If you fail to make a payment, you’ll be charged a $10 late payment fee by Afterpay. A further $7 late payment fee will be added seven days later if it’s still unpaid. You can read the Afterpay terms and conditions now for more details.

Which cards does Afterpay accept? Afterpay currently only accepts Australian Mastercard and Visa credit and debit cards. Australia.

When will my goods be delivered if I use Afterpay? Afterpay orders are delivered as per our Delivery Timeframes.

Is there a limit to how much I can spend on a single transaction? Yes, transactions made through Afterpay must be between $100 and $1000.

How do I return or exchange an item purchased with Afterpay? If you’ve changed your mind, you can return your Afterpay purchase in-store or via post for a refund.  Read all about our returns and exchange options here. 

Once we’ve received and accepted your return, we’ll notify Afterpay to cancel all future payments.

If you have already made one or more payments, the instalments paid will be refunded to the card you used to place the order.

If you’ve posted your item back to us, we’ll send you an email updating you on the progress of your refund.

You’ll also hear from Afterpay to let you know your future payments have been cancelled.

Where can I find out more about Afterpay? If you’d like to know more about Afterpay, you can visit the Afterpay website here for answers to some frequently asked questions.

For queries regarding your account, contact Afterpay directly at or call 1300 100 279.