A flat rate of $12 is applied for standard delivery, with free standard delivery on all orders over $200. Express delivery is a flat rate of $20 and takes around 2 business days to arrive, as we're based in regional Victoria. No refunds are given for express post parcels that don't arrive as expected due to circumstances beyond our control.

Orders placed before 12pm are generally dispatched the same business day; orders received on weekends or public holidays are processed the next business day.

You'll receive a shipping confirmation email with your Australia Post tracking number once your order is on its way, which you can track anytime here.

Please enter your delivery details carefully at checkout, as we're unable to resend orders that have gone missing due to an incorrect address. Parcels are sent without insurance and aren't guaranteed for next-day delivery in all areas. If your order is left unattended without a signature, this is done at your own risk, and we're unable to take responsibility for items that are lost or damaged once delivered.

Prefer to collect in person? See our Click & Collect tab for details.

We also ship to New Zealand for a flat rate of $20, with delivery taking 7-10 days. Your order is sent and tracked via Australia Post, and you'll receive an email with your tracking number once it's dispatched (it can take a couple of hours for tracking to activate), which you can track anytime here.

For further information on shipping, please email online@thefarmerswifestore.com.au

How It Works

Choose "Pick-up" at checkout and complete your purchase as normal, there's no extra charge for Click & Collect. You'll receive an email as soon as your order is packed and ready to collect.

When you arrive, just let us know your name and order number and we'll have it ready for you.

Collection Points

Choose to collect from our Creswick, Daylesford, or Kyneton store at checkout. Orders are usually ready within 1-3 business days, or 5-14 days if an item needs to be ordered in.

Have a question about your Click & Collect order? Email us at online@thefarmerswifestore.com.au.

We check every item before it leaves us, so it arrives in perfect condition. Please choose carefully, as we don't offer refunds for change of mind, only an exchange or store credit. Returns for store credit can be started within 30 days of purchase, with a receipt or bank statement.

Start Your Return

Our online portal currently processes store credit returns only. If you'd like to exchange for a different size instead, please email us at online@thefarmerswifestore.com.au and we'll sort it out for you.

Returned items must be:

• In their original packaging, with tags attached and all parts and accessories included
• Unworn, unwashed, and undamaged
• Sent via a trackable post method, at your own cost

Your exchange or store credit will be processed once we've received and checked your return. We reserve the right to refuse a return that doesn't meet these conditions.

Sale Items

We believe in offering you beautiful pieces at fair, honest prices. That's why we only go on sale to match our suppliers' recommended markdowns, never to undercut or compete. If you see a piece we stock advertised at a lower price by the same brand, we're happy to match it.

All sale items, both in store and online, have been heavily reduced in line with these markdowns, which is why we don't offer exchanges, returns, or refunds on these items. We appreciate your understanding and support of considered, mindful fashion.

Faulty or Damaged Items

In the case of faulty products, you're entitled to a replacement or a full refund, including your original shipping cost.

For damaged or faulty products purchased online, please let us know within 2 working days of receiving your delivery via email online@thefarmerswifestore.com.au, along with a photo of the damaged or faulty item. Claims outside this 2-day window will be assessed on an individual basis.

We recommend using registered post or a trackable courier when returning an item, as we can't accept responsibility for items lost in transit. Return shipping charges will only be waived if the returned item is faulty.

We know plans change, that's why we've made cancelling a preorder simple.

If you'd like to cancel a preorder before it ships, we're happy to offer a full refund. Once your preorder has shipped, our standard Returns & Exchanges policy applies instead.

To cancel a preorder, please contact us at online@thefarmerswifestore.com.au with your order number and we'll take care of it.

Last updated: June 2026

The Farmer's Wife is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we store it, and your rights in relation to it. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If you have questions about this policy, please contact us at hello@thefarmerswifestore.com.au.

What information we collect

When you shop with us online or in store, we may collect:

• Your name, email address, phone number, and delivery or billing address
• Payment information (processed securely via Shopify Payments; we do not store card details)
• Your order history and purchase behaviour
• Email engagement data such as whether you opened or clicked an email
• Loyalty program activity through our Keepsake Wardrobe program
• Information you voluntarily provide when contacting us

How we use your information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Communicate with you about your purchases or enquiries
• Send marketing emails if you have subscribed, including new arrivals, events, and relevant offers
• Manage your Keepsake Wardrobe loyalty membership
• Improve our website and understand how our customers shop

You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us at hello@thefarmerswifestore.com.au.

Third party platforms we use

To operate our business, we use trusted third party platforms that may process your personal information on our behalf. These are:

• Shopify – our online store platform, which processes orders and stores customer and order data
• Klaviyo – our email marketing platform, which stores your email address and engagement history
• Lightspeed – our point of sale system used across our physical stores
• Marsello – our loyalty program platform, which manages your Keepsake Wardrobe membership and purchase history

Each of these platforms operates under their own privacy policies and security standards. We only share the information necessary for them to provide their services to us.

Cookies and tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and support our advertising. This includes tools such as Google Analytics and Meta (Facebook) Pixel.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our online store is hosted on Shopify, which uses industry-standard SSL encryption. We do not store credit card details on our systems.

Your rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Request that we delete your personal information, subject to any legal obligations we have to retain it
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at hello@thefarmerswifestore.com.au.

Data breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

How long we keep your information

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. If you request deletion of your account or data, we will action this promptly unless we are required by law to retain certain records.

Disclosure required by law

We may disclose your personal information to government or regulatory authorities where required to do so by law.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.

Contact us

If you have questions, concerns, or a complaint about how we handle your personal information, please contact us:

The Farmer's Wife
hello@thefarmerswifestore.com.au
thefarmerswifestore.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.