Frequently Asked Questions
Shipping
Yes, free standard shipping on all orders over $200. Orders under $200 ship at a flat rate of $12.
Your order is processed and dispatched the next business day. If you'd like it sooner, express delivery is available at checkout for a flat rate of $20.
We ship to New Zealand for a flat rate of $20. Please allow 7-10 days for delivery.
Yes, select "Pick-up" at checkout and we'll email you as soon as your order is ready to collect.
Returns & Exchanges
We don't offer refunds for change of mind, but you're welcome to exchange your item or receive store credit to use in-store or online. In-store and online purchases can be returned within 30 days with a receipt or bank statement. Start your return here.
No, sale items aren't eligible for exchange, return, or refund, as they've already been reduced in line with our suppliers' recommended markdowns.
Let us know within 2 working days of receiving your delivery at online@thefarmerswifestore.com.au, with a photo of the damaged or faulty item, and we'll arrange a replacement or refund.
Return shipping is at your own cost, unless the item is faulty, in which case it's waived.
Gift Wrapping
Yes, every order can be beautifully gift wrapped, complimentary, whether you're shopping with us online or in one of our stores.
Simply leave a note in your shopping cart letting us know you'd like your order gift wrapped, along with any message you'd like included. We'll take care of the rest before your order leaves us.
Of course, just ask one of our team when you're checking out and we'll wrap your piece for you on the spot.
Sizing
Every piece is anchored back to Australian sizing, whatever the brand's native system. If you're between sizes, our general rule is to size up for an easier drape, or size down if you prefer a closer line. See our full Size Guide for conversions across labels.